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Customer can get herself/ himself registered through either of 3 channels i.e. Mobile App/ Web Portal/ Call Center.
Once the agent arrives at Door Step of the Customer, he will proceed for document handover to DSB Agent only after the Service Code matches with the one available with the agent. Customer will have "Pay in Slip" duly filled/ completed and signed in all respect (containing details of instrument/s to be submitted).
Post this he/ she will hand over the instrument to agents, which agent shall put in designated Envelope and seal before customer. Agent is expected to cross tally instrument detail with the information available in their App and accept only if it tallies.
Multiple instruments can be picked by an agent for single pick up request. However, different instrument types cannot be clubbed for a single request ID.